Privacy Policy

Welcome to the Chai AI platform, accessible via https://en-chaiai.com/. At Chai AI, we recognize that your privacy is fundamentally important. As a leading provider of artificial intelligence companionship and interactive roleplaying, we process millions of conversations daily. Building and maintaining your trust is our highest priority. This Privacy Policy outlines comprehensively how we collect, utilize, share, and protect your personal data when you interact with our website, mobile applications, APIs, and associated services (collectively, the "Services"). By accessing or utilizing the Chai AI platform, you explicitly agree to the data practices described in this extensive policy document.

1. Information We Collect

To provide you with a deeply immersive, contextually aware, and lightning-fast AI chatting experience, we must collect certain categories of information. We categorize the data we collect into three primary buckets: information you provide directly to us, information we collect automatically through your usage of the platform, and information we obtain from third-party sources.

A. Information You Provide Directly

• Account Registration Data: When you create an account to access the Chai AI platform, we collect your email address, chosen username, password (which is heavily encrypted using industry-standard cryptographic hashing), and date of birth to ensure compliance with age restrictions.
• User-Generated Content and Chat Logs: The core of Chai AI is interaction. We collect the text, prompts, character descriptions, parameters, and dialogue you submit to the AI. This includes the custom personas you build, the lore you write, and the direct messages exchanged between you and our neural network models.
• Customer Support Inquiries: If you reach out to our technical support or billing teams, we collect the contents of those communications, including your name, contact details, and any attachments you provide to assist in resolving your issue.
• Payment Information: If you upgrade to our Premium tier via our affiliate links or direct billing systems, payment processing data is collected by our secure third-party payment gateways (e.g., Stripe, Apple Pay, Google Pay). Chai AI does not store your full credit card numbers directly on our servers.

B. Information Collected Automatically

• Device and Log Data: We automatically record diagnostic information when you access our Services. This includes your Internet Protocol (IP) address, browser type, operating system version, device identifiers (like IDFA or Android Ad ID), cellular network information, and crash reports. This data is critical for debugging our low-latency infrastructure.
• Usage Metrics and Analytics: We track how you interact with our user interface. This includes timestamps of your visits, pages viewed, the specific AI characters you interact with most frequently, message frequency, and session durations. These metrics help our algorithm recommend better, more relevant bots to your personalized discovery feed.
• Cookies and Tracking Technologies: We utilize cookies, web beacons, and local storage to maintain your logged-in session, remember your dark-mode preferences, and analyze site traffic. You have the ability to disable non-essential cookies via your browser settings, though doing so may limit certain personalized functionalities of the platform.

2. How We Use Your Information

The vast quantities of data we process are utilized strictly for the purpose of maintaining, securing, and elevating the quality of the Chai AI experience. We do not engage in the indiscriminate selling of your personal conversation histories to third-party data brokers. Our specific use cases include:

• Service Delivery and Personalization: We use your chat data to maintain the context window of your ongoing conversations. This ensures the AI remembers your past interactions, providing a persistent and evolving narrative experience. Furthermore, your interactions help us tailor the "Discover" feed to show you characters aligned with your specific interests.
• Machine Learning and Model Training: As an AI-centric company, the continued evolution of our language models relies on high-quality conversational data. We may use anonymized, aggregated, and sanitized chat logs to fine-tune our underlying neural networks. This process is strictly regulated; we strip out personally identifiable information (PII) before any data enters our training pipelines to ensure your private details do not surface in other users' chats.
• Platform Security and Integrity: We employ automated scanning systems that analyze usage data and chat metadata to detect fraud, prevent unauthorized account access, and mitigate distributed denial-of-service (DDoS) attacks against our infrastructure.
• Communication and Marketing: With your consent, we may use your email address to send you critical platform updates, notifications about new feature rollouts (such as voice-to-text or visual AI integrations), and promotional offers regarding our Premium subscription tiers.

3. How We Share Your Information

Chai AI values the intimate nature of the conversations held on our platform. We share your information only under highly specific, necessary circumstances:

• Third-Party Service Providers: We share necessary data with trusted cloud hosting providers (like Amazon Web Services or Google Cloud Platform), content delivery networks (CDNs), and database management services that form the backbone of our operations. These vendors are bound by strict data processing agreements and confidentiality obligations.
• Legal and Regulatory Compliance: If compelled by a valid subpoena, court order, or official government request, we will disclose information as required by law. We also reserve the right to disclose information if we believe, in good faith, that it is necessary to prevent imminent physical harm, investigate illegal activities, or enforce our Terms of Service.
• Business Transfers and Mergers: In the event that Chai AI is acquired by, merged with, or consolidated into another corporate entity, user data represents one of our digital assets and would naturally be transferred. In such an event, we will notify users via email or a prominent notice on our website before data becomes subject to a materially different privacy policy.
• Public Character Creation: If you choose to publish a custom AI bot to the public Chai AI marketplace, the bot's name, avatar, greeting, and persona description will be visible to all users globally. Your account username may also be attributed as the creator of that bot.

4. Data Security, Retention, and Storage

We implement a robust, multi-layered security architecture to protect your data against unauthorized access, alteration, disclosure, or destruction. We utilize Transport Layer Security (TLS) to encrypt all data transmitted between your device and our servers. At rest, databases housing sensitive user information are heavily encrypted.

Despite our exhaustive efforts, no method of transmission over the Internet or electronic storage is entirely infallible. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute, impenetrable security. We retain your personal information only for as long as your account remains active or as needed to provide you the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Your Privacy Rights and Controls

We believe deeply in user autonomy and data sovereignty. Depending on your geographical jurisdiction (including the GDPR in Europe or the CCPA/CPRA in California), you possess specific, enforceable rights regarding your personal data:

• Right to Access: You can request a comprehensive digital copy of the personal data and chat logs currently associated with your account.
• Right to Deletion ("Right to be Forgotten"): You have the unmitigated right to permanently delete your account directly through the application settings. Initiating this process securely wipes your PII and severs the link between you and your anonymized chat history within our active databases.
• Right to Correction: You may update or correct inaccuracies in your profile information at any time via your account dashboard.
• Right to Opt-Out: You may opt-out of marketing communications by clicking the "unsubscribe" link located at the bottom of our emails, or by managing your push notification preferences within your device settings.

6. Children's Privacy Notice

The Chai AI platform, by virtue of its unfiltered and highly creative roleplaying nature, is strictly designed and intended for users who are eighteen (18) years of age or older. We do not knowingly solicit, collect, or process personal data from children under the age of 18. If we obtain actual knowledge that we have inadvertently collected data from a minor, we will take immediate, sweeping steps to purge that information from our servers and terminate the associated account. If you are a parent or legal guardian and believe your child has accessed our services, please contact our support team immediately.

7. International Data Transfers

Chai AI operates on a global scale. Your information may be transferred to, stored, and processed in the United States or other jurisdictions where our servers and central databases are located. The data protection laws in these countries may differ from, and be less stringent than, those in your country of residence. By utilizing our Services, you explicitly consent to the transfer of your data to our facilities and to the third parties with whom we share it as described in this policy.

8. Changes to This Privacy Policy

The landscape of artificial intelligence and digital privacy is rapidly evolving. Consequently, we reserve the right to update, modify, or append this Privacy Policy at our discretion to reflect changes in our technological practices, legal obligations, or service offerings. When we make material changes, we will revise the "Last Updated" date at the top of this page. For highly significant shifts in how we handle your data, we will provide a more prominent notice, such as a direct email communication or a persistent banner upon your next login to the platform. We strongly encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

Your privacy matters to us. If you have any questions, concerns, requests regarding your data rights, or suggestions regarding this Privacy Policy, please do not hesitate to contact our dedicated Data Protection Officer and compliance team. You can reach out to us at any time, and we will make every effort to resolve your inquiry promptly and transparently.

Email: [email protected]
Website: https://en-chaiai.com/